Return & exchange Policy
Return & Exchange Policy
Last Updated: 16 July 2026
At Vervix India, customer satisfaction is important to us. Please read our policy carefully before placing your order.
No Return Policy
We do not offer returns or refunds for any products once they have been delivered.
We request customers to review the product description, size, color, and other details carefully before placing an order.
Exchange Policy
We offer exchange only in the following cases:
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You received the wrong product.
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You received a damaged or defective product.
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You received the wrong size (subject to stock availability).
Exchange requests must be raised within 7 days of the delivery date.
Exchange Eligibility
To be eligible for an exchange:
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The product must be unused, unworn, unwashed, and in its original condition.
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All original tags, labels, packaging, and accessories must be intact.
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The product should not show any signs of use, damage, stains, perfume, or washing.
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A valid order number or proof of purchase is required.
Vervix India reserves the right to reject any exchange request if the product does not meet the above conditions.
Exchange Process
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Contact our customer support within 7 days of receiving your order.
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Share your order number along with clear photos or videos (if the product is damaged, defective, or incorrect).
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Once your request is approved, we will provide further exchange instructions.
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After we receive and inspect the product, the replacement product will be shipped (subject to stock availability).
Exchange Shipping Charges
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If the exchange is due to an incorrect, damaged, or defective product sent by Vervix India, the exchange shipping cost will be borne by us.
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For size exchanges or exchanges requested for any other customer-related reason, shipping charges may apply.
Non-Exchangeable Items
The following items are not eligible for exchange:
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Products requested after 7 days of delivery.
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Used, damaged, washed, or altered products.
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Products without original packaging or tags.
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Products damaged due to misuse or improper handling by the customer.
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Clearance, sale, or promotional items (unless they arrive damaged or incorrect).
Cancellation
Orders can only be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled.
Contact Us
For any exchange-related queries, please contact us through our Contact Us page or customer support email.
Vervix India
Last Updated: 16 July 2026